Information & Advice

Live-in care provides 24/7 support within the comfort of your own home. A dedicated caregiver moves into your residence to assist with daily living activities, allowing you to maintain independence and remain in your familiar surroundings.

Our live in care service is not just for older people but for anyone over the age of 16 with care needs.   For example,  brain injury, spinal injury, cerebral palsy, MS, MND etc

Our live-in care services are available in all areas of the UK.

All of our carers are self-employed.

Yes, the rate is double on a bank holiday as an industry standard.

Our fee is 20% of the overall amount that you pay and is defined as an introductory fee. If you decide that you would like to employ your carer directly and stop using our live in care services,  a fee equivalent to 28 days of overall cost will be due.

We are categorised as an ‘introductory agency’ by the CQC and our carers operate on a self-employed basis. Our carers go through a multi stage selection process which means that we only accept the best. The Live In Care Company does not direct or control the services that are provided to our clients. Therefore we do not provide services such as care plan reviews or sickness or leave cover. We do however offer our clients services that enable them to view the performance of our carers prior to booking their services. The Live In Care Company is unable to monitor individual carers performance and relies on feedback from clients for this. Our clients can be reassured that a member of The Live In Care Company team is available at all times to answer any queries that they may have about the services that they are receiving. We always resolve concerns fairly, quickly and efficiently.

There is a multi stage selection process for carers which means that we only accept the best. We check the details provided on application by the carer, we then have a telephone interview and finally a face to face interview which includes scenario testing, DBS check (which must be unblemished) and traditional interview techniques. We also check references of previous employers. The carer must score highly in the following personal qualities in order to make it onto the website: responsibility/trustworthiness, punctuality/professionalism, patience/cheery demeanour, good at listening/communicating, kind/compassionate. We only accept carers who we’d be happy to have looking after our own loved ones.

No we do not manage our carers. You will agree in conjunction with your carer how best for them to provide care.